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5 Common Barriers to Patient Flow and How to Remove Them

We recently discussed the five most common causes of excessive wait in eye care clinics, and while some of these causes may be readily identifiable, what lies behind them may not. We know that when patients flow through the clinic smoothly and seamlessly, clinics can achieve maximum capacity and profitability, and everyone – providers, staff, […]

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Eye Care for Rhode Island Shares Their Success with Visual Clinic & Lean Six Sigma

Implementing Lean Six Sigma principles can transform your eye care practice. Dr. Charles Collins shares how Visual Clinic helped his team streamline patient flow, enhance the patient experience, AND boost revenue in a recent article in Review of Optometric Business. Key takeaways from the article: Read the full article to learn more about their incredible […]

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Top 5 Causes of Excessive Wait in Eye Care Clinics

Waiting. It’s the bane of patients everywhere and represents the largest opportunity cost for eye care clinics in terms of reaching full clinic capacity, revenue, and profitability.  When patients wait, they are not getting the value we promised them: they have come to see the doctor, not memorize the waiting room decor. Our value lies […]

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Timing is Everything: Understanding Takt Time to Reduce Door-to-Doctor Time

As we pointed out in our article on using Lean Six Sigma principles to improve efficiencies in eye care clinics, patients come to your clinic for one thing: to be seen by a doctor. In other words, the “value” of your clinic, from the patient’s perspective, is only the time spent in direct care with […]

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Capacity vs. Capability: What’s the Difference?

In our experience, the goal of every eye care clinic we work with is to see as many patients as possible without compromising patient care, the overall patient experience, or provider and staff satisfaction. Ideally, appointments would be scheduled so that each patient flows through the system smoothly without encountering bottlenecks, technicians work at peak […]

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Door-to-Doctor Time As An Important Metric For Eye Care Clinics

A perennial KPI for Emergency Departments all over the world, Door-to-Doctor time (D2D) is increasingly being used in eye care clinics as a reliable metric for determining overall efficiency. D2D is the length of time it takes for a patient to see the doctor after arriving at the clinic and can give you valuable insights […]

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Illinois Eye Center Views Data Through A New Lens For A Better Patient Experience

Illinois Eye Center comprises three eye care clinics located in Peoria, Washington, and Pekin, Illinois, and provides patient-centered access to the most comprehensive multi-specialty team, integrated diagnostics, and advanced therapeutic technologies in the region. Fourteen ophthalmologists and nine optometrists offer a variety of specialties including glaucoma, retinal disease, refractive, neuro-ophthalmology, oculoplastics, and corneal disease, in […]

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How LEAN Six Sigma Principles Are Improving Eye Care

Hyperfocus on patient–provider interactions can uncover significant opportunities for improvement September 2023 – Modern Optometry The evolution of LSS as a management philosophy originated in companies such as Motorola, Toyota, and General Electric. This philosophy combined the LSS approach to quality control in manufacturing, which relied on recording data to identify potential process flaws, and […]

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Ophthalmic Professional Article Highlights Visual Clinic’s Efficiency

Massachusetts Eye Research & Surgery Institution’s retina staff doesn’t waste time, thanks to these eight action steps. September 2023 – Ophthalmic Professional

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Increasing Efficiency and Profitability in Eye Care Clinics

Use LEAN Six Sigma principles to improve performance September 2023 – Ophthalmology Management While the term LEAN Six Sigma (LSS) may sound like complicated business school jargon, the principles behind it are relatively straightforward and when applied to eye care clinics, can have a significant effect on direct patient care. Dennis McCafferty for Ophthalmology Management

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