SOLUTIONS

Total Rx Capture ™

Total Rx Capture allows you to complete the circle of care by helping capture more retail customers before they leave your clinic.

Seamless Communication and Handoff

If providing high-quality eyewear to patients is critical for completing the circle of care, then seamless patient handoffs from clinical staff to optical staff are critical to maximizing Rx capture.

When a patient leaves the practice following a high-quality eye exam and purchases prescription eyewear elsewhere, we lose control over the quality of their final vision correction and their ultimate satisfaction. Dissatisfaction with a potentially inferior lens product may then be misdirected at the provider and the quality of their Rx prescription. Using Total Rx Capture ensures the highest level of service for all optical customers whether they enter from the clinic, have an appointment with an optician, or simply walk-in, so you don’t miss a sale.

A Winning Customer Service Strategy

A negative service encounter in your retail dispensary can tarnish a patient’s entire experience in your clinic and when a patient leaves the practice dissatisfied, we may lose them forever. Total Rx Capture manages patient queueing and resource matching to deliver the highest level of customer service regardless of their needs, be it new eyewear, dispensing of recent orders, or adjustment and repair of existing eyewear.

Speedy service and follow through on all sales and post-sale needs builds customer loyalty.

Resourcing for Success

Demand for optical services can be fluid, volatile and unpredictable. The number of patients moving through the clinic on a given day, previously scheduled appointments, the time of day and day of the week customers decide to return for dispensing or other services, are just a few of the factors that make resourcing a challenge. Total Rx Capture solves this problem using predictive resource planning tools that help you capture more retail customers before they leave your clinic.

How Will Total Capture Help Me?

Total Rx Capture provides valuable data to measure performance of the optical team. Through daily reports, your retail space can create best practices and build a path to greater success. Total Rx Capture allows you to:

  • Track success and team performance
  • Shorten wait times
  • Increase optical sales and revenue
  • Foster team cohesion
  • Improve patient experience

“At every point of a patient’s visit, our staff knows precisely where that patient is during exams or screenings. We have greater overall through-put of patients using fewer technicians. Now with excess capacity, we can expand the practice and bring in sub-specialties to meet patient needs.”

Dr. Collins

Eye Care for Rhode Island

20%
improvement in on-time performance and patient throughput

“Visual Clinic®️ has helped us to mobilize resources to achieve better patient care. Since implementing the system, Eye Care RI has significantly reduced patient wait times and increased patient flow by 18%”

Dr. Collins

Eye Care for Rhode Island

“Prior to Visual Clinic, we lacked an effective tool for measuring practice performance… [the software] helps us with performance reviews and to make smarter hiring decisions.”

Nerry Terpening

Office Manager, Eye Care for RI.

“Visual Clinic is such a valuable tool for practice management, I don’t see how we ever functioned without it.”

Nerry Terpening

Office Manager, Eye Care for RI.

“Visual Clinic has elevated our reputation among patients.”

Dr. Collins

Eye Care for Rhode Island

18%
increased patient flow

“Since Visual Clinic, we have reduced waste time from 30 minutes to 15 minutes and the average time for a full eye exam at our center is 45 – 50 minutes, which is better than the industry average of 50 – 60 minutes. Visual Clinic is such a valuable tool for practice management, I don’t see how we ever functioned without it.”

Nerry Terpening

Office Manager, Eye Care for RI.

50%
reduction in patient wait times

“I think we’d be lost without [Visual Clinic].”

Steve Carow

Clinical Informatics Specialist, Clarus

17%
reduction in total visit time

“We have insight into the intricacies of our operations that we never had before.”

Marta De La Torre

Executive Director, Clarus

“We can see more patients in the same amount of time, and we are optimizing our resources, which saves on operating and staff overtime costs.”

Dr. Sokol

Connecticut Eye Specialists

“With Visual Clinic we are able to recover that time, which translates to shorter patient wait times, improved office efficiency, and ultimately, increased revenue.”

Dr. Sokol

Connecticut Eye Specialists

“We found it to be intuitive and user-friendly.”

Maricela Volpe

Administrator, The Eye Experts

10%
over improvement in patient throughput and on-time performance across all offices

“With Visual Clinic, we no longer have to make our best guess on our efficiency. Because the system tracks our overall operations, we can recover lost time, work more collaboratively, and reduce patient wait times without sacrificing quality of care. Of course, this all results in increased revenue for the practice.”

Maricela Volpe

Administrator, The Eye Experts

“It is amazing how we can see more patients in a single day without the worry of creating logjams. There is better harmony among doctors and staff, and patients are happy, which is the most important thing.”

Maricela Volpe

Administrator, The Eye Experts

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