Total Rx Capture
SOLUTIONS
Total Rx Capture ™
Total Rx Capture allows you to complete the circle of care by helping capture more retail customers before they leave your clinic.
Seamless Communication and Handoff
If providing high-quality eyewear to patients is critical for completing the circle of care, then seamless patient handoffs from clinical staff to optical staff are critical to maximizing Rx capture.
When a patient leaves the practice following a high-quality eye exam and purchases prescription eyewear elsewhere, we lose control over the quality of their final vision correction and their ultimate satisfaction. Dissatisfaction with a potentially inferior lens product may then be misdirected at the provider and the quality of their Rx prescription. Using Total Rx Capture ensures the highest level of service for all optical customers whether they enter from the clinic, have an appointment with an optician, or simply walk-in, so you don’t miss a sale.
A Winning Customer Service Strategy
A negative service encounter in your retail dispensary can tarnish a patient’s entire experience in your clinic and when a patient leaves the practice dissatisfied, we may lose them forever. Total Rx Capture manages patient queueing and resource matching to deliver the highest level of customer service regardless of their needs, be it new eyewear, dispensing of recent orders, or adjustment and repair of existing eyewear.
Speedy service and follow through on all sales and post-sale needs builds customer loyalty.
Resourcing for Success
Demand for optical services can be fluid, volatile and unpredictable. The number of patients moving through the clinic on a given day, previously scheduled appointments, the time of day and day of the week customers decide to return for dispensing or other services, are just a few of the factors that make resourcing a challenge. Total Rx Capture solves this problem using predictive resource planning tools that help you capture more retail customers before they leave your clinic.
How Will Total Capture Help Me?
Total Rx Capture provides valuable data to measure performance of the optical team. Through daily reports, your retail space can create best practices and build a path to greater success. Total Rx Capture allows you to:
- Track success and team performance
- Shorten wait times
- Increase optical sales and revenue
- Foster team cohesion
- Improve patient experience
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