WHY VISUAL CLINIC

Improve the Patient Experience

Your patients want high-quality care, when they need it, without long wait times. Streamline your operational flow for a better patient experience.

Decrease Wait Times

Efficient patient flow has never been more important. An inefficient workflow results in longer patient wait times, and we know that longer wait times result in lower patient satisfaction. In fact, the longer patients wait, the lower their overall perception of their provider and the quality of care, thereby negatively affecting the reputation of the practice. This can have an impact on how patients perceive important instructions and information given by their provider resulting in a poor overall patient experience. A careful analysis of patient flow and resource allocation using Visual Clinic’s®️ Lean Flow Manager will lead to more efficient workflows, decreased wait times, and increased patient satisfaction, leading to better outcomes for all.

Protect and Enhance Your Practice Reputation

The impact of a poor patient experience goes beyond the frustration of “waiting” and can have significant financial consequences. Clinics with higher patient satisfaction see significantly more patients than those with lower satisfaction. About 20% of patients have actually switched providers because of long wait times, which can also lead to negative word-of-mouth and poor online reviews. Streamlining operational flow and elevating the patient experience using Lean Flow Manager will help your bottom line and improve profitability.

“At every point of a patient’s visit, our staff knows precisely where that patient is during exams or screenings. We have greater overall through-put of patients using fewer technicians. Now with excess capacity, we can expand the practice and bring in sub-specialties to meet patient needs.”

Dr. Collins

Eye Care for Rhode Island

20%
improvement in on-time performance and patient throughput

“Visual Clinic has helped us to mobilize resources to achieve better patient care. Since implementing the system, Eye Care RI has significantly reduced patient wait times and increased patient flow by 18%”

Dr. Collins

Eye Care for Rhode Island

“Prior to Visual Clinic, we lacked an effective tool for measuring practice performance… [the software] helps us with performance reviews and to make smarter hiring decisions.”

Nerry Terpening

Office Manager, Eye Care for RI.

“Visual Clinic is such a valuable tool for practice management, I don’t see how we ever functioned without it.”

Nerry Terpening

Office Manager, Eye Care for RI.

“Visual Clinic has elevated our reputation among patients.”

Dr. Collins

Eye Care for Rhode Island

18%
increased patient flow

“Since Visual Clinic, we have reduced waste time from 30 minutes to 15 minutes and the average time for a full eye exam at our center is 45 – 50 minutes, which is better than the industry average of 50 – 60 minutes. Visual Clinic is such a valuable tool for practice management, I don’t see how we ever functioned without it.”

Nerry Terpening

Office Manager, Eye Care for RI.

50%
reduction in patient wait times

“I think we’d be lost without [Visual Clinic].”

Steve Carow

Clinical Informatics Specialist, Clarus

17%
reduction in total visit time

“We have insight into the intricacies of our operations that we never had before.”

Marta De La Torre

Executive Director, Clarus

“We can see more patients in the same amount of time, and we are optimizing our resources, which saves on operating and staff overtime costs.”

Dr. Sokol

Connecticut Eye Specialists

“With Visual Clinic we are able to recover that time, which translates to shorter patient wait times, improved office efficiency, and ultimately, increased revenue.”

Dr. Sokol

Connecticut Eye Specialists

“We found it to be intuitive and user-friendly.”

Maricela Volpe

Administrator, The Eye Experts

10%
over improvement in patient throughput and on-time performance across all offices

“With Visual Clinic, we no longer have to make our best guess on our efficiency. Because the system tracks our overall operations, we can recover lost time, work more collaboratively, and reduce patient wait times without sacrificing quality of care. Of course, this all results in increased revenue for the practice.”

Maricela Volpe

Administrator, The Eye Experts

“It is amazing how we can see more patients in a single day without the worry of creating logjams. There is better harmony among doctors and staff, and patients are happy, which is the most important thing.”

Maricela Volpe

Administrator, The Eye Experts

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Ready to transform your practice with Visual Clinic?