WHY VISUAL CLINIC

Increase Optical Rx Sales

Increase the capture rate of optical retail sales opportunities to financially offset declining medical services reimbursement rates and inflationary operating costs.

Take Control of the Entire Experience

Providing high-quality eyewear to patients is critical for completing the circle of care. When a patient leaves the practice following a high-quality eye exam and purchases prescription eyewear elsewhere we lose control over the quality of their final vision correction and their ultimate satisfaction. Any dissatisfaction they experience elsewhere, may be misdirected at our clinic, as opposed to an inferior lens product. When you lose control over the quality of patients’ final vision correction, you’ve lost control over their ultimate satisfaction with your clinic. Total Rx Capture lets you retain control over the entire patient experience.

Provide World-class Customer Service

Even if a patient was delighted with the quality of the eye exam, that feeling can be undermined if he or she is not served in a timely manner in the optical dispensary. The Total Rx Capture software solution manages patient queueing and resource matching to deliver the highest level of customer service, regardless of their needs, be it new eyewear, dispensing of recent orders, or adjustment and repair of existing eyewear. Total Rx Capture enables seamless handoffs using innovative two-way communication options from exam room to optical dispensary, giving patients a single encounter experience. Reporting and analytics provide oversight on wait times, services times, optician performance, peak demand resources needs, and more.

“At every point of a patient’s visit, our staff knows precisely where that patient is during exams or screenings. We have greater overall through-put of patients using fewer technicians. Now with excess capacity, we can expand the practice and bring in sub-specialties to meet patient needs.”

Dr. Collins

Eye Care for Rhode Island

20%
improvement in on-time performance and patient throughput

“Visual Clinic®️ has helped us to mobilize resources to achieve better patient care. Since implementing the system, Eye Care RI has significantly reduced patient wait times and increased patient flow by 18%”

Dr. Collins

Eye Care for Rhode Island

“Prior to Visual Clinic, we lacked an effective tool for measuring practice performance… [the software] helps us with performance reviews and to make smarter hiring decisions.”

Nerry Terpening

Office Manager, Eye Care for RI.

“Visual Clinic is such a valuable tool for practice management, I don’t see how we ever functioned without it.”

Nerry Terpening

Office Manager, Eye Care for RI.

“Visual Clinic has elevated our reputation among patients.”

Dr. Collins

Eye Care for Rhode Island

18%
increased patient flow

“Since Visual Clinic, we have reduced waste time from 30 minutes to 15 minutes and the average time for a full eye exam at our center is 45 – 50 minutes, which is better than the industry average of 50 – 60 minutes. Visual Clinic is such a valuable tool for practice management, I don’t see how we ever functioned without it.”

Nerry Terpening

Office Manager, Eye Care for RI.

50%
reduction in patient wait times

“I think we’d be lost without [Visual Clinic].”

Steve Carow

Clinical Informatics Specialist, Clarus

17%
reduction in total visit time

“We have insight into the intricacies of our operations that we never had before.”

Marta De La Torre

Executive Director, Clarus

“We can see more patients in the same amount of time, and we are optimizing our resources, which saves on operating and staff overtime costs.”

Dr. Sokol

Connecticut Eye Specialists

“With Visual Clinic we are able to recover that time, which translates to shorter patient wait times, improved office efficiency, and ultimately, increased revenue.”

Dr. Sokol

Connecticut Eye Specialists

“We found it to be intuitive and user-friendly.”

Maricela Volpe

Administrator, The Eye Experts

10%
over improvement in patient throughput and on-time performance across all offices

“With Visual Clinic, we no longer have to make our best guess on our efficiency. Because the system tracks our overall operations, we can recover lost time, work more collaboratively, and reduce patient wait times without sacrificing quality of care. Of course, this all results in increased revenue for the practice.”

Maricela Volpe

Administrator, The Eye Experts

“It is amazing how we can see more patients in a single day without the worry of creating logjams. There is better harmony among doctors and staff, and patients are happy, which is the most important thing.”

Maricela Volpe

Administrator, The Eye Experts

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Ready to transform your practice with Visual Clinic?