WHY VISUAL CLINIC

Maximize Ophthalmic Technician Performance

Ophthalmic technicians are a critical resource in the highly delegated eye care service environment. Make sure they are working at peak capacity and performance.

Close Performance Gaps

Technician proficiency plays a significant role in the quality and time efficiency of the care process. Overall performance of technicians goes beyond skill and includes factors such as how much time is spent between patients, how quickly each responds to the “next patient” needs, and whether they take patients in the correct priority order. Using the Technician Performance Management module of our Lean Flow Manager, clinic managers have the ability to accurately identify, by appointment type, the most proficient and least proficient technicians, allowing them to target limited training resources to close these gaps.

Increase Team Capacity

In today’s tight labor market, how effectively we train, mentor, and manage our skilled resources can be a positive strategic advantage for the practice by improving  productivity and reducing employee turnover. Visual Clinic’s®️ Technician Performance Management module in Lean Flow Manager provides management reports and analysis for the full range of important performance attributes. This performance management approach can increase the capacity of your existing technician team by more than 10%

“At every point of a patient’s visit, our staff knows precisely where that patient is during exams or screenings. We have greater overall through-put of patients using fewer technicians. Now with excess capacity, we can expand the practice and bring in sub-specialties to meet patient needs.”

Dr. Collins

Eye Care for Rhode Island

20%
improvement in on-time performance and patient throughput

“Visual Clinic has helped us to mobilize resources to achieve better patient care. Since implementing the system, Eye Care RI has significantly reduced patient wait times and increased patient flow by 18%”

Dr. Collins

Eye Care for Rhode Island

“Prior to Visual Clinic, we lacked an effective tool for measuring practice performance… [the software] helps us with performance reviews and to make smarter hiring decisions.”

Nerry Terpening

Office Manager, Eye Care for RI.

“Visual Clinic is such a valuable tool for practice management, I don’t see how we ever functioned without it.”

Nerry Terpening

Office Manager, Eye Care for RI.

“Visual Clinic has elevated our reputation among patients.”

Dr. Collins

Eye Care for Rhode Island

18%
increased patient flow

“Since Visual Clinic, we have reduced waste time from 30 minutes to 15 minutes and the average time for a full eye exam at our center is 45 – 50 minutes, which is better than the industry average of 50 – 60 minutes. Visual Clinic is such a valuable tool for practice management, I don’t see how we ever functioned without it.”

Nerry Terpening

Office Manager, Eye Care for RI.

50%
reduction in patient wait times

“I think we’d be lost without [Visual Clinic].”

Steve Carow

Clinical Informatics Specialist, Clarus

17%
reduction in total visit time

“We have insight into the intricacies of our operations that we never had before.”

Marta De La Torre

Executive Director, Clarus

“We can see more patients in the same amount of time, and we are optimizing our resources, which saves on operating and staff overtime costs.”

Dr. Sokol

Connecticut Eye Specialists

“With Visual Clinic we are able to recover that time, which translates to shorter patient wait times, improved office efficiency, and ultimately, increased revenue.”

Dr. Sokol

Connecticut Eye Specialists

“We found it to be intuitive and user-friendly.”

Maricela Volpe

Administrator, The Eye Experts

10%
over improvement in patient throughput and on-time performance across all offices

“With Visual Clinic, we no longer have to make our best guess on our efficiency. Because the system tracks our overall operations, we can recover lost time, work more collaboratively, and reduce patient wait times without sacrificing quality of care. Of course, this all results in increased revenue for the practice.”

Maricela Volpe

Administrator, The Eye Experts

“It is amazing how we can see more patients in a single day without the worry of creating logjams. There is better harmony among doctors and staff, and patients are happy, which is the most important thing.”

Maricela Volpe

Administrator, The Eye Experts

Trusted by

Ready to transform your practice with Visual Clinic?